FAQ

I can’t access my certificate

There are a few reasons why you may not be able to access your certificate

  • You haven’t selected ‘COMPLETE LESSON’. This automatically creates your certificate as a PDF for you.
  • Your account has timed out. Please log out and log back in again
  • You are trying to open your certificate, a PDF file on your mobile phone.  Please make sure that Adobe Acrobat Reader is installed on your device and it’s up to date.
  • You may not be trying opening your certificate with PDF, Adobe Acrobat or Internet Explorer. Please check what you’re trying to open the certificate with.
  • If you’re using Microsoft Edge as your browser, you can right click the certificate and click save as to save it on your computer. When you open it on your computer, you should be able to print it if Adobe Acrobat Reader is installed.

My certificate isn’t showing my name

If you would like your certificate to display your name, please fill in the First and Last name boxes and not just the username box. If you would like your salon, company or training school to be named on the certificate, please leave the First and Last name blank and enter the name you want in the ‘Nickname’ box. If you need to edit your account, you can do so here: edit your profile.

What’s a champion?

Champions do what they can to spread the word about this FREE training opportunity so more of our colleagues are aware of what they can do to help. Some ideas include:- periodically posting on social media, adding it to your website, blogging or vlogging, using the sample press release to contact local media or community magazines, using the handy flyer to message colleagues in your area. It’s whatever you feel comfortable doing! We include helpful materials such as a support book, sample press release, E-Badge and E-flyer.

We do have a page about becoming a champion on our website https://www.behindthemask.online/champion/ . If you’d like to become a champion, please use this link https://www.behindthemask.online/training/ to take the training and claim your certificate.

What’s the difference between the 2 courses?

We offer 2 course options called Behind The Mask Participant Training and Behind The Mask Training – To Become A Champion

The course content are the same. The only difference is the certificate and the content of the Support Book that you receive.

I live outside of the U.K. Can I still take the training?

The training was specifically designed for the U.K. hair and beauty industry in respect of the definition of domestic abuse, statistics and details of some of the support organisations listed in the Support Book.

If you are not based in the U.K., you are welcome to take the training as the principles of it are relevant anywhere. However, if you want to spread the word in your area, please mention that it is designed for those in the U.K.

I’m not in the hair and beauty industry but I think this training will be useful. Can I still take it?

The training was specifically designed for the U.K. hair and beauty industry but we know that thousands of people in other professions have found the course to be extremely useful. If it helps, we extend the offer to anyone who thinks that it may help them to help others.

Can I have the videos to include in my training courses please?

Whilst this training has been gifted to anyone who believes that it may help them to help others, it is subject to copyright. We would not give anyone permission to copy the course and present it in any other format. There are several reasons for this. Notably, Julie has undertaken to keep the course content fresh and will revisit it each year to ensure that the content remains both relevant and accurate. This may be done in consultation with subject matter experts. It makes sense to ensure that it is available on our official site. We invite everyone who wants their students to take the course to be directed to our website.

I have been contacted by the media who want to interview me as I have taken the course. Is that okay?

Of course! That’s amazing! Everyone is welcome to talk about Behind the Mask. It will help to raise awareness with colleagues who have yet to take it. It will speak volumes about the caring and compassionate values of your business model. It also helps to keep talking about Domestic Abuse given its prevalence and impact on those who experience it and those around them. If it helps, we have a sample ‘press release’ that can be adapted for use. This is included in the Champions pack. We would love to read or hear about it so please feel free to tag us on social media in any publications.

Is it okay to contact the media to talk about the course?

Of course! That’s amazing! Everyone is welcome to talk about Behind the Mask. It will help to raise awareness with colleagues who have yet to take it. It will speak volumes about the caring and compassionate values of your business model. It also helps to keep talking about Domestic Abuse given its prevalence and impact on those who experience it and those around them. If it helps, we have a sample ‘press release’ that can be adapted for use. This is included in the Champions pack. We would love to read or hear about it so please feel free to tag us on social media in any publications.

Can you send the videos to me please?

The videos are subject to Copyright and we will not send them to anyone. There are a number of reasons. One of the main ones is that Julie has undertaken to keep the course content fresh and will revisit it each year to ensure that the content remains both relevant and accurate. This may be done in consultation with subject matter experts. It makes sense to ensure that it is only available on our official site. We invite everyone to use the materials on our website.